Troubleshooting Unipicker Launch and Connection Issues
If you have trouble installing or launching Unipicker, please check the items below.
1. When you cannot log in or run a draw because of a company firewall
Unipicker provides its service through the AWS cloud.
Depending on your company's security policy, access may be restricted on some networks.
Please ask your IT administrator to allow access to the domains below.
- https://unipicker-api.s3.ap-northeast-2.amazonaws.com
- https://unipicker-app.s3.ap-northeast-2.amazonaws.com
- https://api.unipicker.com
2. When Unipicker does not launch on Windows
Smart App Control (SAC) may block Unipicker from launching.
- Check Windows Security → App & browser control → Smart App Control settings
- Change the Smart App Control setting (On → Off)
3. When Unipicker does not launch on macOS
On macOS, security policies may restrict running apps downloaded from the internet.
Please follow Apple's official guide to allow the app to run.